Questions & Answers
Are custom domains supported?
This is handled on a case by case basis. But, yes, they are.
Email Limitations
We do not give an exact number on this.
Inbound and Outbound emails are restricted to prevent spam and abuse.
The limit is not large.
Size Limitations
100MB Per email.
100MB file size limit.
Compromised Accounts
Account security is your responsibility.
Use 2FA everywhere.
Use hard to guess (24+ character) passwords with a password manager.
We will terminate compromised accounts.
Account Inactivity
Inactive accounts are purged for both security and fair use reasons.
While we don't provide an exact timeline.. consider 6 months a rough rule of thumb.
Consider asking us to remove your account if you no longer need it.
I lost my password
That sucks.
If you can, use the automated recovery features.
We do not manually reset passwords for security reasons.
I lost my data (For any reason)
We do not keep backups.
It's your responsibility to keep your own backups.
We cannot restore your data.
Encryption - Email
Our email management interface allows you to upload a public OpenPGP and S/MIME certificate to encrypt your email at rest on the server.
We encourage this for all users as it's the only way our setup will encrypt your email at rest.
Email clients that support encrypted emails include Canary and Thunderbird.
Our inbox (roundcube) also supports encrypted emails. Be aware uploading your private key to our inbox removes the security benefits of keeping your key private.
If you use OpenPGP make sure you use a passphrase to protect the key.
Are you a bullet proof provider?
No.
We are a strong privacy advocate.
This does not mean we allow or encourage anything that breaks the law.